Refund & Cancellation Policy
1. Purpose
This Refund & Cancellation Policy explains how cancellations, rescheduling requests and refunds are handled for all services provided by Simone Campo..
By booking a consultation, programme or service, you agree to this policy.
This policy should be read alongside the Terms & Conditions.
2. Statutory Cancellation Rights (14-Day Cooling-Off Period)
If you purchase a service online as a consumer, you generally have the right to cancel the contract during the 14-day period beginning the day after the contract is entered into, in accordance with the Consumer Contracts Regulations 2013.
You may request that the service begins before the end of this cancellation period. Where you make that express request and subsequently cancel after the service has begun, the Consultant may deduct a proportionate amount for the services supplied up to the time the cancellation request is received.
If the service is fully delivered during the 14-day cancellation period, your statutory right to cancel will end once the service has been completed, provided that before delivery began you:
- expressly requested that the service begin during the cancellation period; and
- acknowledged that you would lose your statutory right to cancel once the service had been fully delivered.
If you do not expressly request early performance, the service will not begin until the statutory cancellation period has ended.
You may exercise your right to cancel by emailing simonecampo.consulting@gmail.com or by using the model cancellation form at the end of this policy. Use of the model form is optional; any clear statement communicating your decision to cancel is sufficient.
Where a statutory refund is due, it will be made without undue delay and no later than 14 days after the Consultant is informed of your decision to cancel. The refund will be made using the same payment method used for the original transaction.
These statutory rights apply in addition to the commercial cancellation and rescheduling terms below. Nothing in this policy affects your statutory rights.
3. Consultation Sessions
The commercial cancellation and rescheduling terms below apply subject to your statutory rights. Where these terms differ from your statutory rights, your statutory rights take precedence. Nothing in this section affects any refund or other remedy to which the Client is entitled by law.
This section applies to individual consultation sessions purchased through the website.
More than 48 Hours Before the Session
If a cancellation request is received more than 48 hours before the scheduled session:
- The session may be rescheduled at no additional cost; or
- A full refund may be requested.
Less than 48 Hours Before the Session
If a cancellation request is received less than 48 hours before the scheduled session:
- Refunds are generally not available.
- Rescheduling may be offered at the Consultant's discretion.
4. Non-Attendance
If a Client fails to attend a scheduled session without prior notice:
- The session will be considered delivered.
- No refund will be provided.
- The Consultant is under no obligation to reschedule the session.
5. Technical Issues
Where a session cannot be delivered due to a technical failure on the Consultant's side:
- The session will be rescheduled; or
- A full refund will be offered.
Where technical difficulties occur on the Client's side:
- Reasonable efforts will be made to continue or reschedule the session.
- Refunds will not normally be provided.
6. Focus Programme
This section applies to the Focus Programme and any similar multi-session programme offered by the consultancy.
Before the Programme Begins
Where cancellation is requested before the planning session or first scheduled session:
- A full refund may be provided.
After the Programme Has Started
Once the planning session or first programme session has been delivered:
- Any cancellation or refund request will be assessed on a case-by-case basis.
- Where a refund is due or otherwise approved, the Consultant may deduct the value of services already delivered and any other amounts that may lawfully be retained.
- Nothing in this section affects the Client’s statutory rights.
7. Development Programme
This section applies to the Development Programme and other extended mentoring arrangements.
Before the Programme Begins
If cancellation occurs before any services have been delivered:
- A full refund may be available.
After Services Have Begun
- Any cancellation or refund request will be assessed on a case-by-case basis.
- Where a refund is due or otherwise approved, the Consultant may deduct the value of services already delivered and any other amounts that may lawfully be retained.
- Nothing in this section affects the Client’s statutory rights.
8. Consultant Cancellation
In rare situations, the Consultant may need to cancel or postpone a session.
Examples may include:
- Illness
- Family emergency
- Technical failure
- Circumstances beyond reasonable control
Where this happens:
- The Client will be offered an alternative appointment; or
- A full refund for the affected session.
9. Exceptional Circumstances
The Consultant understands that genuine emergencies can occur.
Exceptional circumstances may include:
- Serious illness
- Bereavement
- Significant family emergency
- Other circumstances outside the Client's reasonable control
Any refund or rescheduling request under exceptional circumstances will be considered fairly and at the Consultant's discretion.
10. Chargebacks and Payment Disputes
Clients are encouraged to contact the Consultant first regarding any concerns relating to a booking or payment.
Where a chargeback or payment dispute is raised without first attempting to resolve the matter directly, the Consultant reserves the right to provide all relevant booking, payment and attendance records to the payment provider.
11. Right to Refuse Service
The Consultant reserves the right to refuse, suspend or terminate services where:
- Academic misconduct support is requested.
- Abusive, threatening or inappropriate behaviour occurs.
- False or misleading information is provided.
- A conflict of interest exists.
- Continuing the engagement would create legal, ethical or professional concerns.
Where services are terminated for these reasons, refunds may not be provided. This does not affect any refund or other remedy to which the Client is entitled by law.
12. Contact
Questions regarding this Refund & Cancellation Policy may be directed to:
Simone Campo
[BUSINESS ADDRESS TO USE BEFORE LAUNCH]
email: simonecampo.consulting@gmail.com
How to cancel
Email: simonecampo.consulting@gmail.com
Model cancellation form
To: Simone Campo
[BUSINESS ADDRESS TO USE BEFORE LAUNCH]
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: ______________________________
Ordered on / contract entered into: ______________________________
Customer name: ______________________________
Customer address: ______________________________
Customer email: ______________________________
Date: ______________________________
Signature (only if this form is notified on paper): ______________________________